Help

Frequently asked questions about Map My Tracks

How do I upload my track data to the web?

All track data is automatically uploaded as you track. There is no need to upload data after your activity.

Is there a free trial?

Yes. Sign up to the FREE Plan and it is free forever. If you need more tracks you can always upgrade later.

Does it work on my phone?

We make every effort to ensure that Map My Tracks works with as many mobile phones as possible. At present Nokia, Blackberry, Sony Ericsson and some Samsung, Motorola, Siemens, Pansonic, Lenovo, HTC and LG phones are supported. Map My Tracks also works with Windows Mobile 5.0 and 6.0. This is not a complete list so if you are unsure if your phone will run Map My Tracks Mobile sign up to the FREE Plan and give it a try. You can always upgrade for more tracking later. 

How much data is used during tracking?

A typical hour’s tracking activity will transfer between 100Kb to 200Kb of data. The speed you travel and the map zoom level affect the amount of data used during tracking. Zooming out can also help to reduce the data transferred. 

I don’t want others to see where I am. Can I make a track private?

Of course. Each time you start tracking you have the option to make it private. Private tracks are only seen by you.

How do I change my subscription plan?

Changing your subscription plan is easy. Simply browse to your profile and select the new plan. 

How do I cancel my subscription?

We hope you don’t but if you choose to simply browse to your profile and cancel your subscription. No further payments will be taken. Alternatively downgrade to the free account and continue to use Map My Tracks.

I don’t have a GPS-enabled phone. Can I still use Map My Tracks?

Yes you can. You will need a Bluetooth GPS receiver that will connect with Map My Tracks Mobile on your phone.

Where can I get a GPS receiver?

There are lots of different Bluetooth GPS receivers are available. Ebay or Amazon both have a wide choice. Some phones already have internal GPS capababilites, in which case you are good to go once you have installed Map My Tracks Mobile.

What equipment do I need?

A web-enabled mobile phone with a data plan, GPS receiver and a small bit of software that we provide for your phone. If you have a mobile phone with a built-in GPS receiver all you then need is to install Map My Tracks Mobile on your phone. That’s it.

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Suggestion? If you have any suggestions for new features or ways in which you would like Map My Tracks to improve just let know. Email with your suggestions.

Found a bug? Help us improve. Let us know if you have suffered any odd behaviour. Email with the detail.

More questions

Answers to more common questions can be found in our product blog or you can email us at .

Our office hours are Monday - Friday 9am - 5:30pm (GMT). Right now it's 08:29am on Friday.

What you'll need to get tracking

Map My Tracks is designed for use on any compatible mobile phone. The basic requirements are:

  • Web-enabled phone with an internet data plan and Java
  • GPS-enabled phone or external GPS receiver and Bluetooth
  • Map My Tracks Mobile installed on your phone

Not sure if your phone supports Map My Tracks? Try the FREE plan and give it go.